Rentalmoose Terms and Conditions & Privacy Policy

Rentalmoose OÜ, Tuukri 50, Tallinn 101122, Estonia, company reg number: 14711897 (in the following “Rentalmoose”).

1. General

1.1 We may make changes to these terms

We amend these terms from time to time. We will note the date that amendments were last made at the top of these terms, and any amendments will take effect upon posting. If you are a registered user of our site we will notify you of material changes to these terms by either sending a notice to the email address associated with your account or by placing a notice on our site. If you disagree with the updated terms, please stop using our site. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1. 2 We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

1.3 We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

The provision of our site is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our site not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and hacker attacks.

You are responsible for providing the necessary equipment (including but not limited to an appropriate device and internet connection) and ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

1.4 What services do we provide?

Our site assists you in gathering travel information, determining the availability of travel-related products and services, making legitimate bookings or reservations, transacting with travel suppliers, and dealing with customer service requests.

1.5 By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

By using our site, you warrant that you have capacity to enter into a legally binding contract (including being at least the required age to have capacity in your country) and that you will only use our site to make legitimate reservations.

1.6 How you may use material on our site

We are the owner or the licensee of all patents, copyright, trademarks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our site. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1.7 How you may use material on our site

We are the owner or the licensee of all patents, copyright, trademarks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our site. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1.8 We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

1.9 Our responsibility for loss or damage suffered by you

Your use of our site is entirely at your own risk. Much of the information on our site has been provided by the relevant Car Rental Companies and/or users of our website who have provided reviews of the services. We will endeavour to ensure that the information is accurate and complete however, to the extent permitted by law, we shall not be liable for any loss or damage incurred by you as a result of the inaccuracy or incompleteness of the information.  

Different limitations and exclusions of liability will apply to liability arising as a result of you booking any travel services on this site, which will be set out in our booking terms and conditions below. No representations, warranties or conditions are given by us in respect of any information which is provided to you on this site and any such representations, warranties or conditions are excluded, save to the extent that such exclusion is prohibited by law. 

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. To the extent permitted by law, our total liability arising under or in connection with these terms shall in all circumstances be limited to one thousand (1,000) euros.

1. 10 Your responsibility for loss or damage suffered by us

You are responsible for any losses suffered by us as a result of any use by you of our site which is not in accordance with these terms.

1.11 Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

1.12 Currency conversions

The currency rates on our site are based on various sources and are provided as a guideline only. The provider of the account you pay with may use an alternative currency rate which you are responsible for confirming.

1. 13 Breach of these terms of use

Failure to comply with these terms of use may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.

Issue of a warning to you. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

1. 14 Which laws apply to any disputes?

These terms of use and the provision of all services on Rentalmoose shall be governed by Estonian and European Union laws. You and we both agree that the courts of Estonia will have exclusive jurisdiction over any disputes in relation to these terms.

1.15 Language

Where the original English version of these terms of use has been translated into other languages, the English version shall prevail in the event of any inconsistencies between the versions. The English version is available on our platform (by selecting any “English” language) or shall be sent to you upon your written request.

1.16  Other

If any court or relevant authority finds that part of these terms are illegal, the rest will continue in full force and effect.

Even if we delay enforcing these terms, we may still take steps against you at a later date.

2. Data Protection

www.rentalsmoose.com  website is operated on servers controlled by Rentalmoose OÜ., a Estonian based company.. If you do not want your data to be processed by Rentalmoose OÜ in Estonia, please do not use this site. By using our services, you acknowledge that your data will be processed in Estonia and recognize that processing your data by Rentalmoose OÜ is required for us to provide you with our services.

You may at any time request to see the information which is being held by us and request to make amendments to this information or delete this information. Please contact us at info@rentalmoose.com or use our postal address:
Rentalmoose OÜ
Tuukri 50, Tallinn  10112, Estonia

3. Reservations

Generally, reservations via Rentalmoose are confirmed immediately. Exceptions can include last-minute bookings, on request bookings, special vehicles, one-way rentals and optional equipment. In these cases Rentalmoose has to request a confirmation from the car rental company. Following confirmation and payment, Rentalmoose sends a car rental voucher to the customer by email. The client has to present this voucher to the car rental company at time of pick-up. The actual rental agreement is concluded locally between the customer and the car rental company and is subject to the car rental company’s terms & conditions as well as local legislation. Rentalmoose reserves the right to change the booking to another car rental company – subject to availability – and to inform the customer in due time.

4. Payment

Customers have to pay a booking fee to Rentalmoose at time of reservation. Amount of the booking fee is to be determined before payment.  Payment must be made by bank card, depending on Car Rental Company requirements it can be Debit or Credit card or both. At the time of pick-up, a valid bank card in the name of the main driver (the name on your car hire booking) must be presented to the car rental company for the deposit (see “Deposit”). Only upon receipt of full payment Rentalmoose will send the car rental voucher – once confirmed by the car rental company – to the customer. All prices are based on 24-hour periods starting with the pick-up time. The charged price is valid for the confirmed duration. Variations can result in additional charges locally e.g. in case of early returns the car rental company might charge higher daily rates and/or in case of late returns the car rental company might charge the extra hours/days at locally applicable rates. As Rentalmoose is acting as a Disclosed Agent we are unable to issue an invoice with VAT. Should you need an invoice with VAT we recommend that you contact the car rental supplier.

 5. Deposit

At time of pick-up the car rental company requires a deposit. This takes place by an amount being blocked or charged on the international, valid credit card issued in the name of the renter. Debit cards and prepaid credit cards might not be not accepted, please check each supplier’s terms.  Information regarding the acceptance of credit cards at time of pickup can be found in the terms and conditions of each car rental company during the booking process and on the voucher. In general, the deposit amount includes the value of a full tank plus the excess in case of damages to or theft of the rental car plus any local charges (for optional equipment, optional insurances taken out locally, one-way fees etc.)

6. Car Category

Reservations and confirmation are for car categories only, never for a specific make or model. Car rental companies maintain fleets with many different makes and models of similar size and configuration. Car rental companies reserve the right to provide similar or higher category cars to the customer than originally booked and paid for. 

7. Pick up & Return of Rental Cars

Already at time of reservation the customer determines exactly where and when the pick-up and the return of the rental car will take place. When making a reservation for pick-up at an airport location, Rentalmoose and the car rental company require the flight number and arrival time. Should you expect to be delayed for the pickup of the vehicle, you should also contact us to ensure your vehicle can be confirmed after the scheduled timing. For pick-ups at downtown locations customers only need to provide the exact time. In general, car rental companies will hold the rental car available for pick-up until 30 to 60 minutes after the originally reserved time, as long as this is within the normal location opening hours. Pick-ups outside of normal location opening hours are on request and will be charged an extra fee. 

8. Deliveries & Collections

This service can be requested with the car rental companies from downtown locations for an extra fee. For deliveries and collections requests it is mandatory to provide the hotel name, address and telephone number. Agreed times are approximate only and can vary by up to 60 minutes. Deliveries and collections of rental cars are not possible to/from cruise terminals, private accommodation, Fincas or campgrounds. 

9. Driver License

Renters and additional authorized drivers must present a valid driving licence at time of pick-up which they must have held for at least 1 year, exceptionally for 3 years or more (for details see Rental company and voucher terms & conditions). If the valid national driving licence is not completely in the Roman alphabet, then an International Driving Permit (IDP) is mandatory, valid only in addition to the national driving licence. Some car rental suppliers always require an IDP at time of pick-up even if the original national driver license is in the Roman alphabet (for details see voucher terms & conditions). All car rental suppliers have minimum age requirements. Some of the suppliers also have a maximum age limit. This is valid for both the main and the additional driver. 

10. Additional Drivers

With some car rental companies the fees for additional drivers are already included in the price; others charge a daily fee at time of pick-up. Such fees are stated on Rentalmoose’s website and on the car rental voucher. In any case, additional drivers need to be registered in the rental agreement and need to present the same documents as the renter at time of pick-up (driving licence and International Driving Permit where required and passport/personal ID). 

11. Insurances

Fees, inclusions and coverage differ by destination, car rental company and car category. Customers should refer to the actual rental agreements (in local language, often with English translations) of the car rental companies for details. In general, insurance claims based on the rental agreement can only be made when damages are reported to and recorded by local police. In any case it is a prerequisite that utilization of the rental car is in accordance with the rental agreement. Rentalmoose’s products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. TP = Theft Protection with or without excess depending on the car rental company.

12. Refundable Excess Products

For car rental bookings in most destinations and with most of our car rental partners, Rentalmoose is offering a Refundable Excess product for an additional fee. Detailed terms and conditions and prices are part of the car rental voucher and are being communicated at time of reservation. This Refundable Excess policy is NOT an insurance but a special service of Rentalmoose LLC. Rentalmoose will decide on the validity and the extent of the claim according to the company’s best judgement. When the car rental booking includes the Refundable Excess product from Rentalmoose (not from the car rental company), customers need to provide the following documents in case of damage to or theft of the rental car: rental agreement, damage report from the car rental company, police report or – in case of single vehicle accidents a police notification, proof of payment/credit card statement. Only when all documents are present and wilfulness and severe negligence can be excluded, a refund will be processed. Rentalmoose’s Refundable Excess product is in no way linked to any CDW offered by car rental companies. No refund will be made when damages/accidents occurred due to violation of local traffic rules, breach of the rental agreement or when any involved third party refuses the settlement of the claim. All rental agreements are subject to the local legislation of the pick-up country. 

13. Refundable Excess

With Refundable Excess, damage to certain vehicle parts is always excluded from the refund: damage to glass, tyres, the interior, gearbox, underside, roof, clutch, engine, oil sump, damage caused by filling with wrong fuel, accidents caused by animals (including beech marten bites). Please refer to the voucher (the last page) for more detailed information on exceptions with the purchased product. Refundable Excess does not cover damage to or loss of personal property, vehicle theft due to the loss of vehicle keys, car rental supplier’s income loss for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even if the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation of the pick-up country. 

 14. Refundable Excess with Extra Cover

Refundable Excess with Extra Cover excludes: damage to the interior and gears. For more details and the individual exclusions of the purchased product, please refer to the voucher (the last page ). This product also does not cover any damage to or loss of personal property, vehicle theft due to loss of vehicle keys, car rental supplier’s loss of income for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even of the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation 

15. Additional Coverage

At time of pick-up the car rental company might offer you additional coverage including but not restricted to PAI (Personal Accident Insurance), PEC (Personal Effects Coverage), Super CDW, Seguro Relax Insurance, Road Assistance etc. Rentalmoose does not refund any locally purchased insurance charges/fees even if deemed unnecessary after return of the rental car. 

 16. One-way Rentals

One-way rentals (pick-up in one location and drop-off on another)  are available upon request and for a fee in most destinations and with most car rental companies. Rentalmoose will request one-way rentals and applicable fees (to be paid locally) with the car rental companies and will communicate such fees to the customers after the reservation has been made. The customer is entitled to cancel the whole booking free of charge if the customer does not agree with the one-way fee. Restrictions may apply for certain car groups, minimum durations and between certain cities and locations. 

17. Travel to other Countries

Customers must indicate travel to other countries at time of reservation. All countries must be noted on the voucher. In most cases, the car rental supplier must authorize any cross-border travel and will charge a daily fee locally. Such fee is stated on the vouchers terms & conditions. 

18. Optional Equipment

Optional equipment like child seats, roof racks, winter equipment etc. must be requested at time of reservation and is subject to availability to be confirmed by the car rental supplier. Applicable fees are noted on the car rental voucher and are paid locally.

 19. Customer Service

Rentalmoose will support customers in solving any problems with the car rental company which are not the customer’s fault. As a broker, Rentalmoose cannot be held liable for the provision of services (incl. insurances) by the car rental company as per rental agreement and/or the refund of charges from the car rental company. Customers must send any claim in writing to Rentalmoose within 90 days after the rental period. 

20. Booking Modifications

Booking modifications can be made up to 48 hours prior to the pick-up time and are subject to availability and additional charges. Rentalmoose does not charge for booking modifications but applies the prices which are applicable at time of amendment of the booking. No modifications can be made after pick-up time: no extensions of the rental duration, no refund of unused voucher days if the car is picked up late or returned early. Any changes of bookings (flight details, arrival time, car category etc.) must be communicated to Rentalmoose and NOT directly to the car rental company. Please note that a name change of the renter is not a booking modification but constitutes a cancellation of the original booking and a new booking under the new renter’s name. 

 21. Cancellations

Cancellations can be made free of charge up to 48 hours prior to the pick-up date/time provided cancellations are communicated to Rentalmoose during office hours Monday through Friday between 9:00 and 18:00 hrs CET, Saturdays, Sundays and Public Holidays between 11:00 and 16:00 hrs CET. For cancellations later than 48 hours prior to pick-up date no refund is possible. For cancellations of confirmed and paid bookings of 7- and 9-seater vans with pick-up during July and August no refund will be made, regardless of the cancellation date and time. Rentalmoose does not refund any paid for but unused voucher days due to no show or late pick-up or early return of the rental car. Customers have the right to provide proof in writing of a lesser financial damage and subsequently lower the cancellation cost.

 22. Limits of Liability

As a direct agent, Rentalmoose is exclusively liable for the orderly placement of the car rental booking with the car rental company, that is, for the procurement of the opportunity to complete the car rental on the agreed conditions. Rentalmoose is not liable if rental agreements are not effected locally for reasons which the customer is responsible for including but not restricted to missing or invalid documents at time of pick-up (driving licence, passport/personal ID, credit card, voucher), not fulfilling rental requirements like minimum/maximum age, incapability of driving due to consumption of alcohol, drugs, prescriptions etc. 

Other than that Rentalmoose is only liable for compensation of financial damages due to willful or severely negligent acts by its employees. In the event of simple negligence, Rentalmoose’s liability and the amount of compensation shall be limited to the foreseeable losses typical of the contract and only in the event of a breach of contractual duty, whose compliance is of a particular importance for fulfilling the contract. Rentalmoose shall be liable for cases which are impossible from the outset only if the impediment upon fulfilment was known to Rentalmoose or if its lack of knowledge arose from gross negligence. The aforementioned limitation or exclusion of liability shall not apply in the case of damage or injury to life, body, and health. In the event that our liability should be excluded or limited, the same shall also apply to the liability of Rentalmoose’s employees, representatives, and agents. With the exception of claims based on tortious acts, the liability for damage shall expire after one year. 

Rentalmoose is not responsible or liable for any claims based on the contractual rental agreement between the customer and the car rental company or for the rental car itself. In such cases customers need to contact the car rental company as their contractual partner. Rentalmoose is not responsible or liable for the rented vehicle itself, in particular not for its technical safety nor for the vehicle being suitable for the client’s needs. In this respect, the customer’s claims are exclusively limited to the supplier in question/on the spot. 

23. Your account details

You warrant that all account information supplied by you is true, accurate, current and complete.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details above.

24. Privacy Policy

Rentalmoose regards the protection of your personal data our major responsibility. Below we would like to inform you about the data we process and its purpose in accordance with the relevant data protection laws.

 24.1 The responsible company for data processing in Europe is:

Rentalmoose OÜ,
Address: Tuukri 50, Tallinn 10112, Estonia

If you have questions or comments about our data protection privacy policy in general or the assertion of your rights (see No.6), you can contact us at info@rentalmoose.com or contact our data protection officer in writing by post on the address above. 

24.2 Purpose of Data Processing

We collect and process data for the following reasons:

  • To ensure the functionality and performance of the website.
  • To process the booking of rental cars, their delivery and payment (contract processing).
  • To share interesting offers and news through our newsletter assuming you as a client have agreed to receive these offers.
  • Saved Data

Basically, it is possible to visit our website without providing any personal data.

For better performance and to guarantee our website’s functionality, we process the data transmitted to us by your Internet browser. These include the date and time of your visit, browser settings, the operating system and the IP address.

To process a rental car booking, we need your name, address, age of the driver, contact information such as an email address or a phone number, credit card or bank information. In order to be able to guarantee certain offers, we may need your date of birth, driving licence and ID information.

To send you information and offers via our newsletter, we require your email address.

24.3 Recipients or Categories of Recipients

Car rental bookings are handled by Rentalmoose. The data which you provide in a form on our website, such as those described in the Section 3 and 23, will be transmitted to Rentalmoose OÜ, and your chosen car rental company (including Fraud Prevention), with the purpose of processing your car rental booking.

We also reserve the right to transfer your data to debt collection agencies and business protection organizations (such as credit investigation companies).

It is possible that the recipients of the data may be located in countries outside the European Economic Area (third countries) where the applicable law does not offer a comparable level of data protection. In such cases, Rentalmoose ensures that an adequate level of data protection is guaranteed in other ways.

24.4 Data Security

To protect your privacy, all booking inquiries and related payment transactions that reach us through our website are processed with HTTPS secure encryption using state of the art encryption (SSL / TLS). You will know that your browser uses this secure transmission as it is indicated by the Internet address beginning with “https” and a small lock symbol (usually) displayed in the address bar of your browser window. When the lock is closed, it is a safe transfer. Some browsers show the address bar or part of it in green colour for this case. (Please note that these security settings are only available on pages where you can see and send your request or submit your credit card details.)

24.5 Enforcement of Rights

You have the right to request information about the personal data that we hold about you and to request the correction, deletion or restriction of the processing of this data at any time. To assert these rights, please use the contact options listed under No. 1.

24.6 Right of Appeal at Supervisory Authorities

In addition, you have the right to lodge a complaint with the competent supervisory authority. The supervisory authority responsible for Rentalmoose OÜ is as follows

Andmekaitse Inspektsioon
Address: Tatari 39, Tallinn 10134, Estonia
☎ +372 627 4135
✉ info@aki.ee

24.7 Use of Cookies

Rentalmoose uses cookies on our website. Cookies are small text files that are sent from our web server to your browser during your visit to our website that are stored by this on your computer for later retrieval.

The purpose of these cookies is to continue to recognize your computer during a visit to our website when switching from one of our websites to another of our websites and to be able to determine the end of your visit.

We also use these technologies to collect usage and preference information about you over time and across different platforms. So do our selected business partners, including our advertising partners. These companies use certain technologies to deliver adverts and marketing messages to you after visiting our website. Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time in the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you disable the use of cookies.

The collection or storage of personal data in cookies does not take place in this context by us. We also do not use techniques that combine information generated by cookies with user data.

24.8 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Cookies are stored on your computer, which allows an analysis of your use of the website.

The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We use the service on our website with activated IP anonymity. This means that on our website, your IP address will be abbreviated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement in the European Economic Area and therefore anonymous. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to the website activity and internet usage to us as website operators. For more information, please visit: https://policies.google.com/technologies/partner-sites

The IP address obtained from your browser and used by Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies in your browser in the settings of your browser software. Please note that some features of our website may not work if you disable the use of cookies. 

In addition, you may prevent the collection and use of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en

24.9 Newsletter

On our website, you are offered the chance to receive information about our offers via newsletter. We use the so-called double opt-in procedure for the registration. After you have given us your email address, we will send you a confirmation email. Only when you click on the confirmation link contained in the email, will your email address be added to our mailing list. This ensures that only the actual owner of the email address can order the newsletter. Data processing in the context of the newsletter is based on your consent.

You have the right to revoke this consent at any time for future newsletter emails.

You can unsubscribe for the newsletter by clicking  Unsubscribe on any Newsletter e-mail  and thus revoke your consent.

24.10 Other Communications

Rentalmoose will also send you a “pre-departure email” prior to pick-up containing some useful advice and reminders of what you will need to take with you to the car rental counter. After you have completed your rental, we may send you a questionnaire or ask you to review your experience with us.

24.11 Links

Our website may contain links to other platforms. If you are redirected to another website by clicking on one of the links, the privacy policy of Rentalmoose OÜ no longer applies. Instead, the policy of that respective website operator will apply.

24.12 Changes in Data Security

We reserve the right to change this privacy policy in order to adapt it to the new functions on the website or a changed legal situation. The current policy in force at the time of your visit to our website will be valid.

24.13 Miscellaneous

The ineffectiveness of single regulations of the rental contract does not result in the ineffectiveness of the entire contract. In addition, the generally applicable legal regulations apply. For all consumers of the European Union the conditions of this agreement and all objections related to the payment are subject to the law of the Republic of Estonia.


As of March 2020

Rentalmoose OÜ, reg number: 14711897 
Tuukri 50, Tallinn 101122, Estonia.

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